Tel: +86 15575464987

Faq

We are a China company.
Company name: Dongyi Artificial Plants Co., Limited
Company detail address: Chashan Town, Dongguan City, Guangdong Province, China
Postcode: 523550
Nearest Airport name: Guangzhou Baiyun International Airport
Nearest Seaport name: Hungpu(Guangzhou),Yantian(Shenzhen)

You can contact us by Email,Phone,Whatsapp,Skype or whatever else you think is convenient. We offer 7×24 hours customer service.
Email: frank@dyartificial.com
Office Tel: 0086-769-83061250
Phone/Viber/whatsapp: 0086-15575464987
QQ/Wechat: 15575464987
Skype: frank.poon1991
Instagram: @dyartificial
Facebook: dyartificial
Pinterest: dyartificial

We are most welcome you visit our factory and showroom. Yes. We have 4 large showroom,more than 100,000 different Artificial trees,plants,flowers,hedges,leaves. Our showroom is connected to our manufacturing facility clients have the ability to tour the production floor and review the craftsmanship of our finished trees and plants. Please contact us and we will arrange pick you up..

As the leading artificial plants supplier in China,we export our Artificial plants to 70+ different countries. So we have project case in most of the countries. We are happy to search our database to see if there is a convenient installation site for you to visit. We always welcome prospective clients to visit our manufacturing facility to get a detailed tour of our manufacturing process and also see the many different products we are currently building for clients.

Yes. We are happy to provide you our samples,so you can see our product quality and customer service is different from others.

Our samples is FREE,but only for old customers.
For new customers,we will need charge sample fee and freight costs. It is not too much,normally around US $ 50 to US $ 100. We will refund the payment after you place the formal order.
Normally we will send the samples by Air,3 to 5 days you can receive it.
As a leading artificial plants supplier,have many customers request everyday. If offer free samples for each customers, it will be a huge expense. So we do hope you can understand us.

Yes,we can. OEM and ODM are welcome. Most of the products we can accept customized,can do any sizes and shapes. Please feel free to contact us at anytime.

Yes. We have an entire team of designers and a graphic design department ready to help with simple plant selection to complete landscape design. Please contact us to discuss your project.

Each image has been processed by the artist before displayed on the site,if you need high resolution photos,please contact us.

Yes we can supply the Planters for plants and trees,but we recommend you purchase the planters and plants separate. Because if plants together with pots will be a little heavy and packing is more bigger.

Yes,most of the plants we can do Outdoor Anti-UV protection. The plants tested by SGS international,have UV protection certificate. We guarantee 3 years color not fade.
You can contact us to get the UV protection certificate and Products list.

In order to meet some commercial use,we offer Fire retardant plants. The plants by SGS international,have Fire retardant certificate.
You can contact us to get the Fire Retardant certificate and Products list.

We make every effort to customer satisfaction.
Indoor plants can be used more than 10 years.
Outdoor UV protection plants guarantee 3 years color not fade.
Fire retardant plants guarantee 2 years.

Our products cannot be purchased online. If you are interested in any items on our website,you can add products to the Cart and submit a quote request. Our Sales will contact you within 1 hour.

Yes,we can. If you want get the newest products catalog,please contact us or request a catalog and we will contact you within 1 hour. Also you can send email to frank@dyartificial.com if any questions.

Our website does not show prices. If you want know the price,please add items to cart and submit a quote request. Our Sales will contact you within 1 hour.
We are a China factory,not trading company. We export our goods to 70+ different countries,many customers purchased goods from us and resale in the local.
If you purchase goods directly from us,you can get the highest quality products and the lowest price. So please contact us for additional information.

We have minimum order guidelines,you can check it from products detail information. “MOQ” means minimum order quantity. We will try best to lower the MOQ for the customer who first time purchase goods from us.

Yes sure,we can offer a discount if large quantity. Please contact our Export manager directly if you want get a dicount for a big order.

Yes,50% of our products have it in stock. so that we can delivery goods very quickly

Our manufactured products traditionally take 10 to 35 days to produce depending on the quantity and size of the order. We guarantee all orders production time not more than 35 days.

Pay by T/T(Bank trasnfer) or Western union,30% deposit payment to start production,70% balance payment before delivery.
For some special customized Order,we may need request customer pay 50% deposit to start production.
For Order less than US $ 3000,we will need request customer pay 100% payment to start production.

I am afraid our company can not accept pay by Paypal or Credit card now.

I am afraid we closed this service right now. Please contact us if you want learn more details.

NAME OF BENEFICIARY: DONGYI ARTIFICIAL PLANTS CO., LIMITED
CAMPANY ADDRESS: UNIT 04 7/F BRIGHT WAY TOWER 33 MONG KOK ROAD KL
ACCOUNT NUMBER: 788484699883
BENEFICIARY BANK NAME: HANG SENG BANK LIMITED
BENEFICIARY BANK ADDRESS: 83 DES VOEUX ROAD CENTRAL,HK
SWIFT CODE:( IBAN number): HASEHKHHXXX

First Name: KANGDONG
Last Name: PAN
Country: China
City: Dongguan
Details Address: Jingshan Road,Chashan Town,Dongguan City,Guangdong Province,China
Postcode: 523378
ID Number: 330724199112276914
Account Number: 6217 8562 0002 6948 757
Bank Name: Bank of China

Yes. We export goods to 70+ different countries. We offer both Ocean shipment (LCL, 20’ Sea Container, 40’ Sea Container) and Air shipment.

We have a well engineered shipping and packaging process,most of the plants packaged by carton. For big trees,it will be packaged by plywood.
Different as other companies,we never use wooden frame to package plants. Many countries are very sensitive for wood packaging . Wooden frame packaging will increase the cost of destination, aalso have some unforeseen trouble

Send goods by Air need take 5 to 7 days arrive your Airport/home.
Send goods by Sea is slowly,normally need 15 to 35 days arrive your Seaport. Different seaport,the transportation time is different. Please contact us to get more information.

Yes,you will need pay tax,Customs fees and other necessary fees. As different countries have different Charge standard,we are unavailable to let you know exactly how much you need pay. But we can give you a reference fees list before you place the order.